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Unable to connect to internet


2 posts in this topic

Posted · Report post

Dear Sir,

I am using windows 8 pro. 2 days my laptop disconnected from internet(wi-fi) and from that onward i was unable to connect internet. But I can see the available networks. My friends can connect to internet. When i run the troubleshooter the report is given as

PrintWindows Network Diagnostics Publisher details

Issues found

You have no preferred wireless networksYou have no preferred wireless networks

When you select a network and connect, Windows can automatically connect to it in the future. Not fixed Not Fixed

Connect to an available wireless network Completed

A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Detected Detected

Plug an Ethernet cable into this computer Not run

Issues found Detection details

6 You have no preferred wireless networks Not fixed Not Fixed

When you select a network and connect, Windows can automatically connect to it in the future.

Connect to an available wireless network Completed

You have not chosen to connect to any of the available wireless networks.

InformationalNetwork Diagnostics Log

File Name: 64B63230-F01A-4655-9F32-76169EF3CA9C.Repair.1.etl

6 A network cable is not properly plugged in or may be broken Detected Detected

Plug an Ethernet cable into this computer Not run

An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.

Detection details Expand

InformationalDiagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : IntelĀ® WiFi Link 5100 AGN

Manufacturer . . . . . . . . . : Intel Corporation

Provider . . . . . . . . . . . : Microsoft

Version . . . . . . . . . . . : 14.2.1.3

Inf File Name . . . . . . . . . : C:\Windows\INF\netwns64.inf

Inf File Date . . . . . . . . . : Wednesday, July 25, 2012 8:37:09 PM

Section Name . . . . . . . . . : Install_MPCIEX_Dell_5100_AGN_1x2_HMC_WIN7_64_MOW2

Hardware ID . . . . . . . . . . : pci\ven_8086&dev_4232&subsys_13218086

Instance Status Flags . . . . . : 0x180200a

Device Manager Status Code . . : 0

IfType . . . . . . . . . . . . : 71

Physical Media Type . . . . . . : 9

InformationalDiagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Ethernet driver information:

Description . . . . . . . . . . : Broadcom NetLink Gigabit Ethernet

Manufacturer . . . . . . . . . : Broadcom

Provider . . . . . . . . . . . : Microsoft

Version . . . . . . . . . . . : 14.8.1.12

Inf File Name . . . . . . . . . : C:\Windows\INF\netk57a.inf

Inf File Date . . . . . . . . . : Wednesday, July 25, 2012 8:37:08 PM

Section Name . . . . . . . . . : DEV_KEY0.NTamd64.6.1

Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1698

Instance Status Flags . . . . . : 0x180200a

Device Manager Status Code . . : 0

IfType . . . . . . . . . . . . : 6

Physical Media Type . . . . . . : 14

InformationalDiagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

Information for connection being diagnosed

Interface GUID: 4427ffca-955d-405a-9bb0-631be3c8390a

Interface name: IntelĀ® WiFi Link 5100 AGN

Interface type: Native WiFi

Connection incident diagnosed

Auto Configuration ID: 1

List of visible access point(s): 5 item(s) total, 5 item(s) displayed

BSSID BSS Type PHY Signal(dB) Chnl/freq SSID

-------------------------------------------------------------------------

00-27-0C-27-80-F0 Infra g -74 11 2ND_FL_1

00-27-0C-27-7D-60 Infra g -66 11 2ND_FL_3

0C-60-76-0B-F1-14 Infra g -68 11 Connectify-radha

06-26-5E-68-64-71 Infra g -54 11 Connectify-me

00-27-0C-27-7F-B0 Infra g -87 11 1ST_FL_2

Connection History

Information for Auto Configuration ID 1

List of visible networks: 5 item(s) total, 5 item(s) displayed

BSS Type PHY Security Signal(RSSI) Compatible SSID

------------------------------------------------------------------------------

Infra g No 43 Yes 2ND_FL_1

Infra g No 56 Yes 2ND_FL_3

Infra g Yes 53 Yes Connectify-radha

Infra g Yes 76 Yes Connectify-me

Infra g No 21 Yes 1ST_FL_2

List of preferred networks: 0 item(s)

InformationalNetwork Diagnostics Log

File Name: 64B63230-F01A-4655-9F32-76169EF3CA9C.Diagnose.0.etl

InformationalOther Networking Configuration and Logs

File Name: NetworkConfiguration.cab

Collection information

Computer Name: KENSHIN

Windows Version: 6.2

Architecture: x64

Time: Thursday, November 8, 2012 11:37:02 AM

Publisher details Expand

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version: 1.0

Publisher: Microsoft Windows

Please help me

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Posted · Report post

Hello ravitejaken Welcome to the WindowsForums!

A little more information on the type of connection as far as dsl or cable would be a help here. Are you connecting to a modem with WiFi or have a separate router in use?

When going to change routers here since two laptops(one Vista the other 7) plus a desktop using a USB WiFi adapter connect they now go through a Cisco N type router the main case is plugged into directly with an RJ-45 ethernet cable. The new router replaces and older G type that was wide open while the new N type offers a firewall and option to create a usb setup key with a flash drive. That allows the two laptops and desktop to log into the guest network using the designate password protection where any time the connection is lost the simple task of retyping in the password gets them all back online.

You may have to consider adding on a router if not plugging into a modem directly to re-establish a working connection there if you are unable to reset the IP and Mac addresses with the IP Config troubleshooting options. The other idea would be purchasing a dual band usb adapter that works for with G/N type WiFi.

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